Frequently asked questions
Please check this FAQ first before contacting us.
Ordering & Payments
How do I place an order?
You can place an order by selecting your desired products, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept multiple payment options. Available methods will be displayed during checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled if they have not yet been processed. Please contact our support team as soon as possible for assistance.
Delivery & Shipping
Do you offer delivery services all across Ghana?
Yes, we offer delivery services to selected locations. Delivery options and fees are shown at checkout.
How long does delivery take?
Delivery times vary depending on your location and product availability. Estimated delivery timelines will be provided when you place your order.
Can I track my order?
Order tracking details will be shared once your order has been dispatched, where applicable.
Products & Usage
Are your cleaning chemicals safe to use?
Our cleaning chemicals are formulated for effective and safe use when handled according to the provided instructions.
Do you sell products for both home and industrial use?
Yes, we supply a wide range of products suitable for domestic, commercial, and industrial applications.
How do I choose the right product for my needs?
If you are unsure which product best suits your requirements, our team is available to offer guidance.
Returns & Refunds
What is your return policy?
Returns are accepted in accordance with our returns policy. Products must meet the stated return conditions to qualify.
How do I request a refund?
Refund requests should be submitted through our customer support channels. Approved refunds are processed using the original payment method.
